Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success
May 17, 2008 1 Comment
It took me relatively a very long time to complete this book. I’d bought it this march and started reading it them. However during this period, I happened to read few other books.
Its been a long time since I wanted to read about southwest. An airline that could withstand all the turmoils faced by the airline industry. A lot has been discussed and written about southwest in the web and all over.
This one is a well written book and speaks volumes about the “Positively Outrageous Service” and what keeps southwest apart from a regular airline.
Another book on airline industry and customer service is Moment of Truth