May 17, 2008 Leave a comment
Rajesh’s weblogs on books, movies and a few more areas of interest.
May 17, 2008 1 Comment
It took me relatively a very long time to complete this book. I’d bought it this march and started reading it them. However during this period, I happened to read few other books.
Its been a long time since I wanted to read about southwest. An airline that could withstand all the turmoils faced by the airline industry. A lot has been discussed and written about southwest in the web and all over.
This one is a well written book and speaks volumes about the “Positively Outrageous Service” and what keeps southwest apart from a regular airline.
Another book on airline industry and customer service is Moment of Truth
May 15, 2008 1 Comment
I’d recently heard a podcast in HBR review about the power of unreasonable people.
Also in reading the book “spider and starfish” there are references of how Muhannad Yunus had saved Bangladesh from becoming another hotbed of Islamic terrorists.
This book is a remarkable read and an inspirational book on how relentless persistance can change the world around us. This is a story of how a simple idea of giving credit without collateral can make such a big impact on the life of so many poor, and most importantly raise the morale of the poor.
What is noteworthy is that grammen bank has never been a government initiative. Muhammad Yunus mentions about innumerable instances where government bureaucracy and the banking system was the stumbling block in his initiaives.